8fd Privacy Policy – How We Handle Your Data

1. Introduction

This Privacy Policy describes how 8fd ("the Platform", "we", "us", "our") collects, uses, stores and protects personal information provided by players ("you", "the user") when you register, access or use the 8fd platform at 8fd.onl.

8fd is an online entertainment platform offering sports betting, slot games and live casino to adult players. Processing personal data is a necessary part of operating this type of platform — for account management, identity verification, payment processing and fraud prevention. We are committed to handling that data responsibly and transparently.

This Policy applies to all personal data collected through the 8fd website, any mobile-optimised version of the platform, and through interactions with 8fd customer support. By using the platform, you consent to the data practices described in this Policy.

2. Data We Collect

The types of personal data 8fd collects depend on how you interact with the platform. The main categories are listed below.

2.1 Registration Data

When you create an 8fd account, we collect:

• Full name
• Date of birth (to confirm you are 18 or older)
• Email address
• Mobile number
• Preferred currency (PKR)
• Username and password (password is stored in hashed form — never in plain text)

2.2 Identity Verification Data

To comply with our Know Your Customer (KYC) requirements and to process withdrawals above certain PKR thresholds, we may request:

• National Identity Card (CNIC) number and scan or photograph
• Passport or other government-issued identity document
• Proof of address (utility bill, bank statement)
• Selfie or live photograph for identity confirmation

These documents are used solely for identity verification and fraud prevention purposes. They are stored securely and are not shared with third parties except where required for verification processing.

2.3 Financial & Transaction Data

When you make deposits or withdrawal requests, we collect transaction-related data including:

• Deposit and withdrawal amounts in PKR
• Payment method used (JazzCash, Easypaisa, Raast, Bank Transfer or other supported method)
• Transaction reference numbers
• Account identifiers associated with your payment method (mobile number registered to JazzCash/Easypaisa, bank account details for Bank Transfer)

We do not store full card numbers or full bank account details directly — sensitive payment credentials are processed through our secure payment partners.

2.4 Usage & Behavioural Data

When you use the 8fd platform, we automatically collect certain technical and usage data:

• IP address and approximate geographic location
• Device type, operating system and browser information
• Pages visited, time spent on the platform, features accessed
• Bets placed, games played, session duration
• Login timestamps and session activity logs

This data helps us maintain platform security, detect unusual activity and understand how players use the platform so we can improve it.

2.5 Communications Data

If you contact 8fd customer support or respond to any platform communications, we retain records of those interactions — including the content of support tickets, chat logs and emails — for quality assurance and dispute resolution purposes.

3. How We Use Your Data

8fd uses the personal data it collects for the following purposes:

3.1 Account Management

Your registration data is used to create and maintain your player account, authenticate your logins, process your bets and games, and manage your PKR account balance. Without this data, the platform simply cannot function for you as an individual player.

3.2 Identity Verification & Fraud Prevention

We use identity verification data to confirm that players are who they say they are — particularly before processing larger PKR withdrawals. We also use usage and session data to detect suspicious login patterns, identify potential fraud, and protect both players and the platform from unauthorised activity.

3.3 Payment Processing

Transaction data is used to process your PKR deposits and withdrawals through your chosen payment method — whether that is JazzCash, Easypaisa, Raast or Bank Transfer. We retain transaction records for accounting and dispute resolution purposes.

3.4 Customer Support

When you contact 8fd support, we use your account information and communication history to understand your query and resolve it efficiently. Support communications are retained to maintain quality standards and to provide context if a follow-up is needed.

3.5 Platform Improvement

Aggregated and anonymised usage data helps us understand which platform features are popular, where technical issues arise and how we can improve the overall player experience — from bet placement flows to deposit speed and game loading performance.

3.6 Responsible Gaming

We monitor account activity patterns — such as deposit frequency, session length and betting behaviour — to identify players who may be showing signs of problem gambling. This data is used internally to enforce self-exclusion requests and to apply responsible gaming safeguards when necessary.

3.7 Marketing Communications

With your consent, we may use your email address or mobile number to send promotional communications about 8fd offers, bonuses and platform updates. You can opt out of marketing communications at any time by contacting support. Opting out of marketing does not affect your ability to use the platform or receive transactional account notifications.

4. Data Sharing

8fd does not sell your personal data. We do not share your information with third-party advertisers or data brokers. However, there are limited circumstances in which we share data with trusted parties as described below.

4.1 Service Providers

We work with carefully selected third-party service providers who help us operate the platform. These include:

• Identity verification and KYC service providers
• Payment processing partners (for JazzCash, Easypaisa, Raast and Bank Transfer transactions)
• Fraud detection and cybersecurity service providers
• Cloud infrastructure and hosting providers
• Customer support platform providers

These providers only receive the minimum data necessary to perform their specific function and are contractually required to protect your data and use it only for the purpose for which it was shared.

4.2 Legal Requirements

8fd may disclose personal data if required to do so by applicable law, regulation, legal process or a valid request from a competent authority. We will always seek to limit such disclosures to what is strictly required.

4.3 Business Transfers

In the event that 8fd is involved in a merger, acquisition or asset sale, personal data held by the platform may be transferred to the acquiring entity. In such circumstances, players will be notified before their data is transferred and becomes subject to a different privacy policy.

5. Payment Data & PKR Transactions

Given that 8fd processes real PKR transactions, payment data is handled with particular care. When you deposit or request a withdrawal using JazzCash, Easypaisa, Raast or Bank Transfer, the relevant transaction identifiers and reference numbers are recorded in your account history.

8fd does not store full mobile wallet PINs, full bank account credentials or full card numbers on its own servers. Sensitive payment authentication takes place through the respective payment provider's secure interface. 8fd receives confirmation of a successful transaction along with a reference identifier — not your full payment credentials.

Your transaction history — showing PKR amounts deposited and withdrawn, dates and payment methods — is accessible from within your 8fd account at any time. This record is maintained for account management and for resolving any payment disputes that may arise.

If you believe there is an error in your transaction history or that an unauthorised payment has been made through your account, contact 8fd support immediately with the relevant details and transaction reference.

6. Cookies & Tracking Technologies

8fd uses cookies and similar tracking technologies on the platform to provide core functionality and to understand how the platform is being used.

6.1 Essential Cookies

These cookies are necessary for the platform to function. They manage your login session, maintain your account state as you move between pages and ensure that your account balance and bet slip information is consistent throughout your session. You cannot opt out of essential cookies without affecting the functionality of the platform.

6.2 Analytics Cookies

We use analytics cookies to understand how players navigate the platform — which pages they visit, how long they stay, and where they encounter issues. This data is used in aggregate and anonymised form to improve the platform. Analytics cookies do not identify you personally.

6.3 Preference Cookies

Preference cookies remember settings you have selected — such as your preferred language and notification settings — so you do not have to reconfigure them every time you log in.

6.4 Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking essential cookies will impair your ability to use the 8fd platform normally — login sessions and core features depend on them.

7. Data Retention

8fd retains personal data for as long as your account is active and for a period thereafter as required for legal, regulatory and business purposes.

• Account data — retained for the duration of your account and for a minimum period after closure to comply with record-keeping requirements
• Transaction records — PKR deposit and withdrawal records are retained for an extended period for financial audit and dispute resolution purposes
• Identity verification documents — retained for the period required for KYC compliance and then securely deleted
• Support communications — retained for a reasonable period after the matter is resolved
• Usage and session logs — retained for fraud detection and security monitoring purposes for a defined period

When personal data is no longer required for the purposes for which it was collected, it is securely deleted or anonymised.

8. Data Security

8fd implements technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit using TLS/HTTPS across all platform pages
• Encryption of sensitive data at rest on our servers
• Password hashing — your account password is never stored in readable form
• Access controls — only authorised personnel can access personal data, on a need-to-know basis
• Regular security reviews of platform infrastructure
• Fraud detection systems monitoring for unusual account or transaction activity

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. You also have a role to play — keeping your 8fd login credentials secure and not sharing your password with anyone are important steps you can take to protect your own account.

If you suspect your account has been compromised, contact 8fd support immediately so we can take protective action on your account.

9. Your Rights Over Your Data

You have meaningful rights over the personal data that 8fd holds about you. These rights are described below. To exercise any of them, contact 8fd support with your account details and a clear description of your request.

9.1 Right of Access

You have the right to request a copy of the personal data 8fd holds about your account. This includes your registration details, transaction history and any identity verification records held on file. We will respond to access requests within a reasonable timeframe.

9.2 Right to Correction

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some changes — such as updating your registered mobile number — can be made directly in your account settings. Others may require verification before the change is applied.

9.3 Right to Deletion

In certain circumstances you have the right to request deletion of your personal data. However, this right is not absolute — where we are required to retain data for legal, regulatory or fraud prevention purposes, we may not be able to delete all records immediately. We will explain the position clearly if a deletion request cannot be fulfilled in full.

9.4 Right to Withdraw Consent

Where data processing is based on your consent — for example, marketing communications — you have the right to withdraw that consent at any time. Withdrawing consent for marketing does not affect your ability to use your 8fd account or the processing of data necessary for account operation.

9.5 Right to Raise a Concern

If you have concerns about how 8fd handles your personal data, we encourage you to contact us directly first so we can address the issue. Contact details are in Section 12 below.

10. Minors

8fd is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 18. Age verification is a required step in the registration process and we may request documentary proof of age at any point.

If we become aware that a person under 18 has registered an account on 8fd, we will close that account immediately, void any transactions made from it and delete the associated personal data as promptly as possible, except where retention is required for fraud prevention or legal compliance purposes.

If you have reason to believe that a minor has registered on 8fd, please notify us at [email protected] so we can investigate and act accordingly.

11. Changes to This Privacy Policy

8fd may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable requirements, or improvements in how we explain our data practices. When material changes are made, we will notify registered players via their registered email address or through a visible notice on the platform.

The date shown at the top of this page reflects when the Policy was last revised. We encourage you to check this page periodically so you are always aware of how your data is being handled. Continued use of the 8fd platform after a policy update constitutes your acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data 8fd holds about you, please get in touch with our support team. We aim to respond to all privacy-related enquiries promptly.

When contacting us about a data or privacy matter, please include your registered account username and a clear description of your request or concern so we can handle it efficiently.

For questions about our wider platform rules, see the Terms and Conditions. For responsible gaming tools and self-exclusion information, visit the Responsible Gaming page. Common questions are also answered on our FAQ page.